1. Refund Eligibility Period
Full refunds are available within 15 days of purchase on yearly plans (Essential, Pro, Clinic, Hospital) and the Lifetime plan, no questions asked. Monthly plans can be cancelled at any time and stop renewing at the end of the paid month.
2. How to Request a Refund
Message us on WhatsApp at +91 63694 75702 or email hello@pharmabill.in with your Client ID and payment reference. No forms, no interrogation.
3. Refund Process & Timeline
Approved refunds are processed to the original payment method (UPI/Card/Net Banking) within 5–7 business days. Razorpay/Cashfree settlement times may add 2–3 days.
4. Refund Exclusions
- Requests made more than 15 days after purchase.
- Care plan renewals for Lifetime after the renewal date has passed.
- Custom development or professional services already delivered.
- Accounts terminated for license abuse or piracy.
5. Partial Refunds & Pro-Rata Adjustments
Plan upgrades/downgrades are adjusted pro-rata. If you upgrade mid-term, only the difference is charged; downgrades credit the balance to your account.
6. Free Trial
Every plan can be tried free for 7 days before you pay, long enough to run real bills through your counter. The trial is set up and installed by our team; no payment details are needed to start.