Batch traceability for drug recalls

Step by Step

1. Open Reports → Batch Traceability.
2. Enter the recalled batch number.
3. View every invoice and customer that received it — with dates.
4. Export the list for your regulatory response.

When You Need It

When a manufacturer or regulator recalls a batch, you must stop selling it, find the stock you hold and contact customers who bought it. The traceability report does the searching for you.

The Four-Step Response

1. Freeze — quarantine the batch on the shelf.
2. Trace — enter the batch number and list every invoice and customer.
3. Notify — contact customers, starting with high-risk products.
4. Document — keep the notice, the trace report and return or destruction records.

FAQ

• Does it work for loose-tablet sales? Yes. Loose sales record the batch they came from.
• How long should I keep recall records? At least as long as your sale records and H1 register — three years is a sensible minimum.

Related Guides

• End-of-day Z-Report walkthrough
• Understanding the margin/profitability report
• Schedule H1 Register for Drug Inspector audits